Frequently Asked Questions

Contents

Which Photon Product Is The Right One For Me?

The answer to this depends mostly on your project and team. Generally, we suggest to use either Fusion or Quantum, which are our most advanced client solutions.

For a quick overview, both product sheets contain the product picker "Quadrant":

Additionally, this page discusses using the Photon Cloud or Photon Server?.

Feel free to reach out to us for any questions.

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Photon Cloud

Is Photon Cloud Down?

You can check Photon Cloud status here or follow @photon_status on twitter to get notified about status updates.

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What Is The Default Photon Region?

Clients should be able to connect to Photon Cloud as long as at least one region is available. So to guarantee this, a default value is configured or is used when the developer does not explicitly set one or choose "Best Region" option. The default value could vary by client SDK. In native SDKs, it is the value at index 0 of the region list returned by server in OpGetRegions. On Unity and DotNet SDKs, the default region should be "EU".

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Is It Possible To Disable Some Regions?

Yes. It works in the other way around by defining a list of allowed regions. Read more about the "Dashboard Regions Filtering".

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Billing

Do You Have Special Offers For Students, Hobbyists Or Indies?

All our products have a free tier and a one-off entry-plan. We also usually take part in Unity's asset store sales and occasionally give vouchers to lucky ones.

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Can I Combine More Than One 100 CCU Plan For A Single Photon Application?

No. The 100 CCU plans are not stackable and can be applied only once per AppId. If you purchase multiple PUN+ asset seats then you must redeem each 100 free CCU for a separate AppId. If you need more CCU for a single app, the next higher plan is the 500 CCU one. If you subscribe to a monthly or yearly plan, then you will still keep the 100 CCUs for 12 months on top of / in addition to the CCU from your monthly/yearly plan.


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