Please note: development of Photon TrueSync & Thunder is ceased and we will not publish any further updates. While existings apps are not affected, we recommend to migrate apps that are still in development.
Get Help
Support Options
We, the Photon Team (sometimes referred to as Photonians :), are dedicated to help you.
If you've got questions or your app does not work but you really wish it would, try any of these:
Ask the Community
Our community discord is the best place to chat with fellow developers and discuss technical questions. Our team members show up as time allows.
Account, App or Billing Topics
If you need help with your Photon Account, app configuration or billing, please mail us: [email protected].
Premium support is available in the Gaming Circle.
Provide Context
Let us know
- the SDK and SDK version
- the affected appid(s) if you mail or ask in a private channel
- the engine /editor version if you use Unity or Unreal
- the target platform if it's a console, Android, iOS or WebGL
If you run into bugs, send
- what happens versus what you expect
- the full exception if there is one
- how often it happens: all the time, x out of y attempts, in some builds or situations
- complete txt logs can help a lot, screenshots and videos sometimes
- what you tried to fix the problem
- if our demo(s) also have this bug or succeed at the task
If the problem happens only in some networks, send
- the used protocol: UDP, TCP or WSS
pingortracert/tracerouteresults- if this is on IPv4 or IPv6 (with DNS64/NAT64)