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Get Help

Available in the Gaming Circle and Industries Circle

Support Options

We, the Photon Team (sometimes referred to as Photonians :), are dedicated to help you.
If you've got questions or your app does not work but you really wish it would, try any of these:

Our community discord is the best place to chat with fellow developers and discuss technical questions. Our team members show up as time allows.

If you need help with your Photon Account, app configuration or billing, please mail us: [email protected].

Premium support is available in the Gaming Circle.

Provide Context

Let us know

the SDK and SDK version
the affected appid(s) if you mail or ask in a private channel
the engine /editor version if you use Unity or Unreal
the target platform if it's a console, Android, iOS or WebGL

If you run into bugs, send

what happens versus what you expect
the full exception if there is one
how often it happens: all the time, x out of y attempts, in some builds or situations
complete txt logs can help a lot, screenshots and videos sometimes
what you tried to fix the problem
if our demo(s) also have this bug or succeed at the task

If the problem happens only in some networks, send

the used protocol: UDP, TCP or WSS
ping or tracert/traceroute results
if this is on IPv4 or IPv6 (with DNS64/NAT64)

Support Options
Provide Context