Support and Services
Photon provides flexible support options designed to match the needs of developers at every stage and team size – from getting started to operating large-scale multiplayer games.
Free Support
All Photon developers have access to a comprehensive set of free support resources.
These channels are designed to help you get started quickly, solve common issues, and learn best practices while building your game.
Included
- Email Support – reach out to the Photon team via hello@photonengine.com
- Community Support (Photon Engine Discord) – Join the public Photon Engine Discord to ask questions, share knowledge, and connect with other developers
- Documentation – Detailed guides, concepts, and API references to support every stage of development
- Samples & Demos – Ready-to-use examples that help you understand core patterns and accelerate implementation
Premium Development Support - Gaming Circle
For teams building production games or operating live services, Photon offers Gaming Circle, a premium support tier designed for faster iteration, deeper collaboration, and early access to innovation. Included:
- Private Chat Support – Direct access to Photon engineers and experts through a private communication channel
- Exclusive Discord (Photon Circle) – A dedicated, high-signal environment for professional teams with prioritized interaction
- Priority Email Support – Faster response times and prioritized handling of requests
- Early Access to Features & SDKs – Get access to unreleased features, SDK updates, and upcoming capabilities before public release
Enterprise Operations Support
For live games and applications operating at scale, Photon provides Enterprise Operations Support - designed for reliability, uptime, and operational confidence.
This tier extends beyond development support into real-time operational coverage and requires an Enterprise Photon Cloud.
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