This document is about: SERVER 4
SWITCH TO

Get Help

Support Options

We, the Photon Team (sometimes referred to as Photonians :), are dedicated to help you.
If you've got questions or your app does not work but you really wish it would, try any of these:

Premium support is available in the Gaming Circle.

Provide Context

Let us know

  • the SDK and SDK version
  • the affected appid(s) if you mail or ask in a private channel
  • the engine /editor version if you use Unity or Unreal
  • the target platform if it's a console, Android, iOS or WebGL

If you run into bugs, send

  • what happens versus what you expect
  • the full exception if there is one
  • how often it happens: all the time, x out of y attempts, in some builds or situations
  • complete txt logs can help a lot, screenshots and videos sometimes
  • what you tried to fix the problem
  • if our demo(s) also have this bug or succeed at the task

If the problem happens only in some networks, send

  • the used protocol: UDP, TCP or WSS
  • ping or tracert/traceroute results
  • if this is on IPv4 or IPv6 (with DNS64/NAT64)

Hosting a Server?

  • Let us know the Server SDK version. This is part of the SDK zip file name.
  • Add your logs.
  • The server machine details could be useful (OS, specifications).
Back to top