This document is about: PUN 1
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PUN Classic (v1.x) and Bolt are outdated and will not receive further updates. Of course, existing PUN Classic and Bolt projects will continue to run. New projects should use Fusion or Quantum.

Get Help

Support Options

We, the Photon Team (sometimes referred to as Photonians :), are dedicated to help you.
If you've got questions or your app does not work but you really wish it would, try any of these:

Premium support is available in the Gaming Circle.

Provide Context

Let us know

  • the SDK and SDK version
  • the affected appid(s) if you mail or ask in a private channel
  • the engine /editor version if you use Unity or Unreal
  • the target platform if it's a console, Android, iOS or WebGL

If you run into bugs, send

  • what happens versus what you expect
  • the full exception if there is one
  • how often it happens: all the time, x out of y attempts, in some builds or situations
  • complete txt logs can help a lot, screenshots and videos sometimes
  • what you tried to fix the problem
  • if our demo(s) also have this bug or succeed at the task

If the problem happens only in some networks, send

  • the used protocol: UDP, TCP or WSS
  • ping or tracert/traceroute results
  • if this is on IPv4 or IPv6 (with DNS64/NAT64)

If you use PUN 2

  • let us know the PhotonNetwork.PunVersion
  • send logs with enabled SupportLogger
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